Acquisition Marketing Specialist
8 May 2025
Member Success Specialist
Bachelor’s degree level | Member Success Department | Roermond, The Netherlands
Are you a people-oriented professional with a passion for customer success and engagement? As a Member Success Specialist, you will play a key role in ensuring Inner Stance members have an exceptional journey, every step of the way.
OUR CORE VALUES
Working with us means operating from your own inner strength. We define three core values that every team member embodies.
OWNERSHIP
WINNERS MENTALITY
GROWTH
In this dynamic role, you are responsible for delivering top-tier support and guidance throughout the member lifecycle, from onboarding to long-term retention. You ensure that every member derives maximum value from Inner Stance programs and tools.
Your key responsibilities include:
- Serve as the primary point of contact for member inquiries, ensuring timely, empathetic, and effective support.
- Design and implement strategies to increase member engagement and retention.
- Monitor member progress, follow up on key milestones, and proactively address signs of disengagement.
- Collaborate cross-functionally with teams such as Growth, Marketing, and Product to enhance the member experience.
- Analyze member data and feedback to identify opportunities for improvement and deliver measurable results.
- Lead initiatives to build a thriving member community and act as the voice of the member internally.
- Use CRM and analytics tools to track member health scores and run A/B tests to optimize communication.
- Embrace agile experimentation to continuously improve processes and strategies.
As a Member Success Specialist, you will work from our Straight-Line Leadership headquarters in Roermond or from our professional film studio in Echt. You will report to the Head of Growth and collaborate closely with a passionate, high-performing team. Our environment values collaboration, quality, and innovation.
- 3+ years of experience in customer success, lifecycle marketing, or member support (preferably in a SaaS or membership-based setting).
- Proven ability to drive engagement and retention with measurable impact.
- Proficiency with CRM platforms and data analytics tools.
- Strong communication skills, emotional intelligence, and a problem-solving mindset.
- Ability to manage multiple priorities and cross-functional projects.
- A growth-driven mindset with a team-first attitude.
- Bachelor’s degree in Marketing, Business, Communications, or related field (preferred).
- Experience in building customer communities is a strong plus.
- A strong command of the Dutch language.
We offer you a challenging and independent full-time position with tremendous development opportunities. Furthermore, this role offers you:
- A monthly salary up to € 5.000,- gross based on 40 hours, depending on knowledge and experience;
- 8% vacation allowance calculated pro rata;
- 25 leave days per year based on full-time employment;
- A gym membership to support work-life balance;
- Company laptop/PC and iPhone for flexible working;
- A solid pension plan and WIA gap insurance;
- Participation in our Ownership Program with weekly leadership growth sessions;
- An inspiring environment where creativity, accountability, and growth take center stage.
Since 1986, Straight-Line Leadership has empowered individuals and organizations with practical tools to build powerful leadership skills and personal effectiveness. Our approach is rooted in the principles of the book Straight-Line Leadership by Dusan Djukich—offering timeless strategies for radical success.
We are more than a workplace. We are a movement. At Straight-Line Leadership, ownership, a winner’s mindset, and growth are not buzzwords—they define how we live and work. From our central hub in Roermond, we create a culture where leadership becomes a powerful instrument for transformation.
Click the “Apply” button to upload your CV and motivation letter. We’ll be in touch to discuss next steps.
Curious about working with us but don’t meet every requirement? Reach out to us at info@straightlineleadership.com. We’re happy to explore possibilities with you!
COLLEGA'S AAN HET WOORD
Ready to Apply?
Do you recognize yourself in this role? Then apply using the form below.Bachelor’s degree level | Member Success Department | Roermond, The Netherlands